Monitoring - The third party provider has confirmed the issue has been resolved and they are now in a period of monitoring
Mar 16, 2026 - 16:39 UTC
Investigating - Our third party service desk provider for Titanverse is currently experiencing an intermittent outage. As a result, whilst using Titanverse you might experience a lack of availability for the in-app help widget.
We will provide an update when we have further information.
Mar 16, 2026 - 16:07 UTC
Completed -
The scheduled maintenance has been completed.
Mar 15, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 03:00 UTC
Scheduled -
We’ll be performing HSCN maintenance starting this Sunday 15th March at 03:00 and completing by Sunday 18:00
During this period, HSCN connectivity will be intermittent and for EPS customers, nominated prescription download requests will be disabled between the hours of 03:00 - 10:00 and 15:00 - 18:00.
Titan will remain fully functional but HSCN traffic will be offline until 10am, and then online for the majority of the remainder of the maintenance window until 6pm when full functionality will be restored.
Apologies for any inconvenience this may cause whilst we perform this essential maintenance.
Mar 13, 13:21 UTC
Completed -
The scheduled maintenance has been completed.
Mar 12, 22:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 22:00 UTC
Scheduled -
We will be performing firmware upgrade this evening on our HA VPN firewalls. Traffic disruption will be minimal, and you may notice a brief interruption rather than full downtime, although some active VPN sessions may need to reconnect.
Apologies for any inconvenience this may cause as we conduct this essential maintenance.
Mar 12, 14:16 UTC