Identified - We have identified an issue affecting some Android users who use the Titan VPN to gain access to Titan Mobile. If you experience this issue, we recommend the following:
1. Disconnect your Android device from your Wi-Fi network
2. Reconnect your device to Wi-Fi
3. Reconnect the VPN
4. Load Titan Mobile
This will restore connectivity and allow Titan Mobile to continue operating. If you need any assistance, please contact Titan hardware support at hardware@titanpmr.com or by calling 0117 3254755 (Option 2)
Instructions for Wi-Fi reconnection:
To Disconnect from Wi-Fi:
- Swipe down from the top of your screen to open the Quick Settings panel.
- Look for the Wi-Fi icon (it looks like a fan or radio waves).
- Tap the Wi-Fi icon once — it should turn grey or show “Off,” meaning Wi-Fi is now disconnected.
To Reconnect to Wi-Fi:
- Swipe down again to open Quick Settings (if it’s not already open).
- Tap the Wi-Fi icon again — it should light up or show “On.”
- If your device doesn’t automatically reconnect, tap and hold the Wi-Fi icon to open Wi-Fi settings.
- Choose your preferred network from the list.
- Tap it, then enter the password if prompted.
- Tap Connect — you should see “Connected” under the network name.
Finally, reconnect the Titan VPN.
This will restore connectivity and allow Titan Mobile to continue operating as expected. We’ll share an update as soon as we have more information about the cause of this issue.
Sep 23, 2025 - 15:49 UTC
1. Disconnect your Android device from your Wi-Fi network
2. Reconnect your device to Wi-Fi
3. Reconnect the VPN
4. Load Titan Mobile
This will restore connectivity and allow Titan Mobile to continue operating. If you need any assistance, please contact Titan hardware support at hardware@titanpmr.com or by calling 0117 3254755 (Option 2)
Instructions for Wi-Fi reconnection:
To Disconnect from Wi-Fi:
- Swipe down from the top of your screen to open the Quick Settings panel.
- Look for the Wi-Fi icon (it looks like a fan or radio waves).
- Tap the Wi-Fi icon once — it should turn grey or show “Off,” meaning Wi-Fi is now disconnected.
To Reconnect to Wi-Fi:
- Swipe down again to open Quick Settings (if it’s not already open).
- Tap the Wi-Fi icon again — it should light up or show “On.”
- If your device doesn’t automatically reconnect, tap and hold the Wi-Fi icon to open Wi-Fi settings.
- Choose your preferred network from the list.
- Tap it, then enter the password if prompted.
- Tap Connect — you should see “Connected” under the network name.
Finally, reconnect the Titan VPN.
This will restore connectivity and allow Titan Mobile to continue operating as expected. We’ll share an update as soon as we have more information about the cause of this issue.
Sep 23, 2025 - 15:49 UTC
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You can contact our support team in one of these ways:
Live Chat: In app via Titan
Telephone: 0117 325 4755
SMS: +44117 325 4755
Email: support@titanpmr.com
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