Titan PMR
All Systems Operational

About This Site


This is our status page where we will share information about our services for our customers, good or bad. These metrics are calculated automatically.

You can contact our support team in one of these ways:

Live Chat: In app via Titan
Telephone: 0117 325 4755
SMS: +44117 325 4755
Email: support@titanpmr.com

Uptime over the past 90 days. View historical uptime.
Titan core API platform ? Operational
90 days ago
99.94 % uptime
Today
Titan access to NHS Operational
90 days ago
100.0 % uptime
Today
Titan Enterprise API Operational
Third Party Integrations Operational
90 days ago
100.0 % uptime
Today
NHS services Operational
Titan Helpdesk ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024
EPS prescription downloads
Resolved - After investigating thoroughly and with an abundance of caution, we are satisfied that there was no issue earlier. All systems remained fully operational throughout.
Jul 24, 18:03 UTC
Monitoring - All Titan systems are operating normally after detailed checks.

We are working with the NHS team to double check everything is OK - at present Titan does appear to be working as expected. We will provide an update when we've had full confirmation from the NHS.
Jul 24, 15:22 UTC
Identified - We are in touch with the NHS EPS team to investigate further and will provide an update shortly
Jul 24, 15:03 UTC
Investigating - We are investigating reports from a small number of sites that EPS prescription downloads are not working. We are investigating currently and will provide an update shortly.
Jul 24, 14:42 UTC
Jul 23, 2024

No incidents reported.

Jul 22, 2024
Pod 5 performance incident
Resolved - This incident has been resolved after a period of enhanced monitoring.
Jul 22, 15:50 UTC
Monitoring - We are still continuing to monitoring the situation closely, however we have seen an improvement in performance in the last 10 minutes.

We will continue to post updates.
Jul 22, 12:15 UTC
Investigating - We are currently investigating some performance degradation on pod 5.

Titan is functioning however our pod 5 customers may currently be experiencing some performance issues.

We will post further updates shortly.
Jul 22, 11:50 UTC
Jul 21, 2024
Mass IT outage - Titan unaffected
Resolved - This incident has been resolved.
Jul 21, 19:50 UTC
Monitoring - We are sure you are probably already aware of the current IT issues that are impacting services around the globe currently.

This message is to let you know that Titan is not affected and all systems are operating normally.

We understand that Emis (amongst others) are affected and this will impact the generation of EPS prescriptions, so you may see an impact to prescription arrivals today.

We are continuing to monitor the situation.
Jul 19, 08:49 UTC
Jul 20, 2024

No incidents reported.

Jul 19, 2024
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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