Titan PMR
All Systems Operational

About This Site


This is our status page where we will share information about our services for our customers, good or bad. These metrics are calculated automatically.

You can contact our support team in one of these ways:

Live Chat: In app via Titan
Telephone: 0117 325 4755
SMS: +44117 325 4755
Email: support@titanpmr.com

Titan core API platform ? Operational
90 days ago
99.99 % uptime
Today
Titan access to NHS Operational
90 days ago
100.0 % uptime
Today
Titan Enterprise API Operational
Third Party Integrations Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 4, 2022

No incidents reported today.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Resolved - NHSD have closed the HSSI and have confirmed the issue is resolved. We have seen SmartCard auth return to normal.
Nov 30, 21:27 UTC
Identified - This issue has been confirmed as a high severity incident by NHS Digital. We are seeing some smartcard sessions return to normal since 21:00.

We will continue to monitor but expect operations to return to normal later on this evening.

Nov 30, 21:05 UTC
Investigating - We are aware that NHS smartcards may not be working fully at present, and may present a user validation error. Currently NHS Digital are performing an upgrade to their certificate authority this evening which is likely to be the cause.

Titan will continue operating as normal but you may find that smartcards are unable to used this evening. We are monitoring the situation closely and will provide an update when we have one.

Nov 30, 20:37 UTC
Nov 29, 2022

No incidents reported.

Nov 28, 2022
Resolved - The incident has been confirmed as resolved following a period of monitoring. We are investigating the root cause to prevent any future occurrences.
Nov 28, 12:13 UTC
Identified - We have identified and resolved an issue with our integration API event platform that caused a delay sending messages this morning. The issue is resolved and the backlog is clearing at present. If you are using our integration API events and are experiencing a delay this will be resolved very shortly.

We are continuing to monitor the situation but believe it to be resolved.

Nov 28, 10:56 UTC
Nov 27, 2022
Completed - The scheduled maintenance has been completed.
Nov 27, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 20:00 UTC
Scheduled - Following an incident on 25/11/2022, emergency maintenance has been scheduled for Sunday evening. This will allow us to upgrade our two core firewalls.

During this period, you may notice your connection to Titan disconnect and reconnect on a few occasions, with a 5-minute outage scheduled at 21:00-21:05.

Nov 25, 12:57 UTC
Nov 26, 2022

No incidents reported.

Nov 25, 2022
Resolved - The issue is confirmed as resolved although emergency maintenance will take place this Sunday evening and a separate notification will be sent in relation to this.
Nov 25, 12:50 UTC
Update - The issue appears to have related to a spike in activity we received on our core VPN firewalls at around 9.30-10am this morning.

We are in the process of arranging some emergency platform upgrade maintenance for this Sunday (comms will follow shortly).

In the meantime customers using VPN to connect to Titan should be able to operate normally but will see a further benefit following Sundays maintenance.

Will provide a further update shortly

Nov 25, 11:40 UTC
Monitoring - We are continuing to investigate and have seen improvement across some of the affected sites. We are continuing to monitor please do contact us if you are still experiencing performance issues. We will provide an update shortly.
Nov 25, 10:29 UTC
Investigating - We are currently investigating reports of sub-optimal performance for some customers. We are aware and investigating the issue now and will provide an update shortly.
Nov 25, 09:59 UTC
Nov 24, 2022

No incidents reported.

Nov 23, 2022
Completed - The scheduled maintenance has been completed.
Nov 23, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 21:30 UTC
Scheduled - This maintenance will impact users who connect to Titan via the VPN. At 21:30 any active VPN connections will disconnect, requiring you to reconnect. Titan will continue to operate during this period other than the brief disconnection as we failover to our secondary network.
Nov 23, 09:42 UTC
Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.