The core issue has been resolved by Daisy and we will continue to monitor closely.
Apologies for any inconvenience this caused this morning.
Nov 26, 10:45 UTC
We are seeing a return to services now and continuing to work with Daisy on the issue.
You may see connectivity restored and Titan fully operational again. We are monitoring currently.
Nov 26, 09:00 UTC
Customers with VPN access can still access Titan, and HSCN customers should switch to this method of connecting to Titan for the time being.
If you need some support setting up a VPN on a client PC connected to an internet connection in your pharmacy, please contact firstname.lastname@example.org
Nov 26, 08:01 UTC
We've had an update from our third party provider which suggests the connectivity issues relate to some overnight maintenance work they carried out, and are attempting to diagnose the problem now.
Nov 26, 07:50 UTC
We appear to be experiencing a core DNS issue which is causing HSCN connectivity issues to some of our customers but not all. We are working with the third party and aim to have this resolved as soon as possible.
Nov 26, 07:08 UTC
We are currently investigating an outage affecting some Titan sites with connectivity. We will provide an update when we have more information.
Nov 26, 06:47 UTC