Titan PMR
All Systems Operational

About This Site


This is our status page where we will share information about our services for our customers, good or bad. These metrics are calculated automatically.

You can contact our support team in one of these ways:

Live Chat: In app via Titan
Telephone: 0117 325 4755
SMS: +44117 325 4755
Email: support@titanpmr.com

Titan Platform - Primary Datacentre ? Operational
90 days ago
100.0 % uptime
Today
Titan Platform - Secondary Datacentre ? Operational
90 days ago
100.0 % uptime
Today
Titan DR environment ? Operational
90 days ago
100.0 % uptime
Today
HSCN Connectivity (Daisy) ? Operational
90 days ago
99.9 % uptime
Today
HSCN Connectivity (Redcentric) ? Operational
90 days ago
99.99 % uptime
Today
Edo SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Titan Support Desk ? Operational
90 days ago
99.94 % uptime
Today
Cloud Infrastructure (Amazon Web Services) Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-2 Operational
90 days ago
100.0 % uptime
Today
AWS sqs-eu-west-2 Operational
90 days ago
100.0 % uptime
Today
AWS s3-eu-west-2 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 6, 2020

No incidents reported today.

Dec 5, 2020

No incidents reported.

Dec 4, 2020

No incidents reported.

Dec 3, 2020

No incidents reported.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020
Resolved - The core issue has been resolved by Daisy and we will continue to monitor closely.

Apologies for any inconvenience this caused this morning.
Nov 26, 10:45 UTC
Monitoring - We are seeing a return to services now and continuing to work with Daisy on the issue.

You may see connectivity restored and Titan fully operational again. We are monitoring currently.
Nov 26, 09:00 UTC
Update - Customers with VPN access can still access Titan, and HSCN customers should switch to this method of connecting to Titan for the time being.

If you need some support setting up a VPN on a client PC connected to an internet connection in your pharmacy, please contact support@titanpmr.com
Nov 26, 08:01 UTC
Update - We've had an update from our third party provider which suggests the connectivity issues relate to some overnight maintenance work they carried out, and are attempting to diagnose the problem now.
Nov 26, 07:50 UTC
Identified - We appear to be experiencing a core DNS issue which is causing HSCN connectivity issues to some of our customers but not all. We are working with the third party and aim to have this resolved as soon as possible.
Nov 26, 07:08 UTC
Investigating - We are currently investigating an outage affecting some Titan sites with connectivity. We will provide an update when we have more information.
Nov 26, 06:47 UTC
Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.