Titan PMR
All Systems Operational

About This Site


This is our status page where we will share information about our services for our customers, good or bad. These metrics are calculated automatically.

You can contact our support team in one of these ways:

Live Chat: In app via Titan
Telephone: 0117 325 4755
SMS: +44117 325 4755
Email: support@titanpmr.com

Titan core API platform ? Operational
90 days ago
99.35 % uptime
Today
Titan access to NHS Operational
90 days ago
99.69 % uptime
Today
Titan Enterprise API Operational
Third Party Integrations Operational
90 days ago
98.5 % uptime
Today
NHS services Operational
Titan Helpdesk ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 24, 2024

No incidents reported today.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024
Resolved - We are aware that Atlas have been in touch with all affected Care Homes and Pharmacies to provide guidance.

We have been working with Atlas and have resent failed data through to Atlas, as such, following a period of monitoring the incident is now resolved.

Feb 21, 18:18 UTC
Update - Unfortunately connectivity has not yet been fully restored and we are continuing to support the Atlas team

We will provide an update shortly

Feb 19, 07:31 UTC
Update - We have been working with Atlas over the weekend and they have made a network change which has resolved the issue.

Data appears to be flowing successfully however we will continue to monitor. A further update will follow tomorrow

Feb 18, 21:37 UTC
Monitoring - The issue has been resolved and data is now flowing between Titan and Atlas.

Anything failed transactions will be reattempted in the next 24 hours and resent to Atlas.

Feb 17, 13:16 UTC
Investigating - We have seen a repeat of the symptoms of yesterdays incident http://status.titanpmr.com/incidents/r3gyn4t7z59r

Transmission of data from Titan to Atlas is not currently working - we are liaising with Atlas to support a resolution and will post an update when we know more

Feb 17, 11:08 UTC
Feb 20, 2024
Completed - The scheduled maintenance has been completed.
Feb 20, 10:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 10:30 UTC
Scheduled - Our service desk will be unavailable between 10:30 - 10:45 on Tuesday 20th February. If you have any urgent query please email us at support@titanpmr.com as this will be monitored during this period.
Feb 19, 20:26 UTC
Feb 19, 2024
Feb 18, 2024
Completed - The scheduled maintenance has been completed.
Feb 18, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 09:30 UTC
Scheduled - We are undergoing routine maintenance on our database platform which will result in two failovers leading to a brief (<5s) pause in connectivity.
Feb 18, 09:12 UTC
Feb 17, 2024
Resolved - This incident has been resolved.
Feb 17, 08:38 UTC
Monitoring - The Titan Atlas connectivity has been restored and data is successfully transferring between the two systems.

If you experience any further issues please contact us

Feb 16, 17:20 UTC
Identified - Here is the status page for Atlas https://status.personcentredsoftware.com/ and updates will also be provided here from the Atlas team.

In the meantime we are still supporting Atlas with the resolution of this issue and we will provide an update soon

Feb 16, 13:01 UTC
Investigating - We are aware of a connectivity issue which is preventing Atlas receiving data via the Titan Atlas integration. As a result, prescription information that you process in Titan will not arrive in Atlas.

We are working with the team at Atlas to help them with the resolution of the issue, and will be in touch when we know more. In the meantime, at Titan we are able to bulk release prescriptions from parked should you require it, if so please contact integrations@titanpmr.com or call us on 0117 3254755 Option 3. NB: You also are able to release prescriptions from parked individually via Titan.

We will provide an update when we know more.

Feb 16, 12:33 UTC
Feb 16, 2024
Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.