Intermittent HSCN connectivity
Investigating - We are currently investigating an issue relating to the consistency of our HSCN connectivity. We are observing HSCN access intermittently switch from being fully operational to offline, and then back. Normal Titan access is fully operational.

Engineers are investigating the issue.

We have disabled nominated downloads of new EPS prescriptions until the morning to ensure that there are no issues with prescription availability.

We will provide a further update in the coming hours.
Nov 20, 2025 - 00:01 UTC

About This Site


This is our status page where we will share information about our services for our customers, good or bad. These metrics are calculated automatically.

You can contact our support team in one of these ways:

Live Chat: In app via Titan
Telephone: 0117 325 4755
SMS: +44117 325 4755
Email: support@titanpmr.com

Uptime over the past 90 days. View historical uptime.
Titan core API platform ? Operational
90 days ago
100.0 % uptime
Today
Titan access to NHS Partial Outage
90 days ago
99.78 % uptime
Today
Titan Enterprise API Operational
Third Party Integrations Operational
90 days ago
100.0 % uptime
Today
NHS services Operational
Titan Helpdesk ? Operational
Titanverse Services Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 20, 2025

Unresolved incident: Intermittent HSCN connectivity.

Nov 19, 2025
HSCN maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:30 UTC
Scheduled - We’ll be performing maintenance on our core HSCN firewalls this evening at 10.30pm. The maintenance is expected to last 30-60minutes.

During this period, HSCN connectivity may be unavailable and for EPS customers, nominated prescription download requests will be disabled.

Titan will remain fully functional but HSCN traffic may be offline.

Apologies for any inconvenience this may cause whilst we perform this essential maintenance.
Nov 19, 11:13 UTC
Titan Mobile WiFi
Resolved - We can confirm this issue is resolved after a period of enhanced monitoring and thorough tests.
Nov 19, 11:11 UTC
Monitoring - Our firewall team have made a change and initial tests are showing this issue is now resolved. We will monitor closely for the next 24 hours and will provide an update following this period of monitoring.
Nov 18, 16:08 UTC
Update - We have identified the issue with the Android Titan VPN and have a workaround should you experience a loss of connectivity following successful connection to the VPN on an Android device:

1. Open Forticlient
2. Check that the IP address begins 100.67.40...
3. If so, disconnect and reconnect until the "40" changes to any other number
4. Try to access Titan after it has changed

We are working with our firewall team to rectify this and will provide a further update shortly.
Nov 13, 17:03 UTC
Identified - We have identified an issue affecting some Android users who use the Titan VPN to gain access to Titan Mobile. If you experience this issue, we recommend the following:

1. Disconnect your Android device from your Wi-Fi network
2. Reconnect your device to Wi-Fi
3. Reconnect the VPN
4. Load Titan Mobile

This will restore connectivity and allow Titan Mobile to continue operating. If you need any assistance, please contact Titan hardware support at hardware@titanpmr.com or by calling 0117 3254755 (Option 2)

Instructions for Wi-Fi reconnection:

To Disconnect from Wi-Fi:

- Swipe down from the top of your screen to open the Quick Settings panel.
- Look for the Wi-Fi icon (it looks like a fan or radio waves).
- Tap the Wi-Fi icon once — it should turn grey or show “Off,” meaning Wi-Fi is now disconnected.

To Reconnect to Wi-Fi:
- Swipe down again to open Quick Settings (if it’s not already open).
- Tap the Wi-Fi icon again — it should light up or show “On.”
- If your device doesn’t automatically reconnect, tap and hold the Wi-Fi icon to open Wi-Fi settings.
- Choose your preferred network from the list.
- Tap it, then enter the password if prompted.
- Tap Connect — you should see “Connected” under the network name.

Finally, reconnect the Titan VPN.

This will restore connectivity and allow Titan Mobile to continue operating as expected. We’ll share an update as soon as we have more information about the cause of this issue.
Oct 8, 15:15 UTC
Nov 18, 2025
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025
HSCN firewall maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:45 UTC
Scheduled - We’ll be performing a firewall upgrade on Saturday from 9.45pm. The upgrade is expected to last 2-3 hours, with a maintenance window until 8am Sunday as a precaution.

During this period, HSCN connectivity will be unavailable and for EPS customers, nominated prescription download requests will be disabled.

Titan will remain fully functional but HSCN traffic will be offline.

Apologies for any inconvenience this may cause whilst we perform this essential maintenance.
Nov 7, 11:37 UTC
Nov 8, 2025
Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

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