Monitoring - We have since Identified a workaround:
1. Go to Windows settings
2. Go to Windows updates
3. Go to update history
4. Scroll down to uninstall updates
5. Then, uninstall KB5066835
6. After this, if KB5065789 is showing as installed, then uninstall this too.
7. Restart PC.
Titan should then be working as expected, if you continue to have any remaining issues after completing these steps, please contact our helpdesk.
We recommend pausing your Windows updates for 2 weeks. We will continue to investigate this to ascertain the root cause and subsequent availability of a fix from Microsoft.
Thank you for your patience whilst we investigated this incident caused by a Windows update.
Oct 15, 2025 - 10:46 UTC
1. Go to Windows settings
2. Go to Windows updates
3. Go to update history
4. Scroll down to uninstall updates
5. Then, uninstall KB5066835
6. After this, if KB5065789 is showing as installed, then uninstall this too.
7. Restart PC.
Titan should then be working as expected, if you continue to have any remaining issues after completing these steps, please contact our helpdesk.
We recommend pausing your Windows updates for 2 weeks. We will continue to investigate this to ascertain the root cause and subsequent availability of a fix from Microsoft.
Thank you for your patience whilst we investigated this incident caused by a Windows update.
Oct 15, 2025 - 10:46 UTC
Identified - We are investigating an incident affecting PCs where they are unable to use peripherals with Titan.
This appears to relate to customers who have installed a windows update overnight. If no updates were installed then peripherals are working as normal.
We are working to identify the specific update causing this and will provide further information shortly.
Oct 15, 2025 - 08:18 UTC
This appears to relate to customers who have installed a windows update overnight. If no updates were installed then peripherals are working as normal.
We are working to identify the specific update causing this and will provide further information shortly.
Oct 15, 2025 - 08:18 UTC
Identified - We have identified an issue affecting some Android users who use the Titan VPN to gain access to Titan Mobile. If you experience this issue, we recommend the following:
1. Disconnect your Android device from your Wi-Fi network
2. Reconnect your device to Wi-Fi
3. Reconnect the VPN
4. Load Titan Mobile
This will restore connectivity and allow Titan Mobile to continue operating. If you need any assistance, please contact Titan hardware support at hardware@titanpmr.com or by calling 0117 3254755 (Option 2)
Instructions for Wi-Fi reconnection:
To Disconnect from Wi-Fi:
- Swipe down from the top of your screen to open the Quick Settings panel.
- Look for the Wi-Fi icon (it looks like a fan or radio waves).
- Tap the Wi-Fi icon once — it should turn grey or show “Off,” meaning Wi-Fi is now disconnected.
To Reconnect to Wi-Fi:
- Swipe down again to open Quick Settings (if it’s not already open).
- Tap the Wi-Fi icon again — it should light up or show “On.”
- If your device doesn’t automatically reconnect, tap and hold the Wi-Fi icon to open Wi-Fi settings.
- Choose your preferred network from the list.
- Tap it, then enter the password if prompted.
- Tap Connect — you should see “Connected” under the network name.
Finally, reconnect the Titan VPN.
This will restore connectivity and allow Titan Mobile to continue operating as expected. We’ll share an update as soon as we have more information about the cause of this issue.
Oct 08, 2025 - 15:15 UTC
1. Disconnect your Android device from your Wi-Fi network
2. Reconnect your device to Wi-Fi
3. Reconnect the VPN
4. Load Titan Mobile
This will restore connectivity and allow Titan Mobile to continue operating. If you need any assistance, please contact Titan hardware support at hardware@titanpmr.com or by calling 0117 3254755 (Option 2)
Instructions for Wi-Fi reconnection:
To Disconnect from Wi-Fi:
- Swipe down from the top of your screen to open the Quick Settings panel.
- Look for the Wi-Fi icon (it looks like a fan or radio waves).
- Tap the Wi-Fi icon once — it should turn grey or show “Off,” meaning Wi-Fi is now disconnected.
To Reconnect to Wi-Fi:
- Swipe down again to open Quick Settings (if it’s not already open).
- Tap the Wi-Fi icon again — it should light up or show “On.”
- If your device doesn’t automatically reconnect, tap and hold the Wi-Fi icon to open Wi-Fi settings.
- Choose your preferred network from the list.
- Tap it, then enter the password if prompted.
- Tap Connect — you should see “Connected” under the network name.
Finally, reconnect the Titan VPN.
This will restore connectivity and allow Titan Mobile to continue operating as expected. We’ll share an update as soon as we have more information about the cause of this issue.
Oct 08, 2025 - 15:15 UTC
About This Site
This is our status page where we will share information about our services for our customers, good or bad. These metrics are calculated automatically.
You can contact our support team in one of these ways:
Live Chat: In app via Titan
Telephone: 0117 325 4755
SMS: +44117 325 4755
Email: support@titanpmr.com
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