Identified - We have some more information on this issue.
It is confirmed that an overnight windows update has caused this behaviour, and when attempting to print from any application (not just Titan, even a Windows Test Page is affected), then the print queue remains empty and nothing prints.
We are actively seeking urgent support from Microsoft and Zebra with regard to this issue. The steps provided in the earlier message on this page do seem to resolve the issue.
We will provide a further update shortly
May 09, 2025 - 09:17 UTC
It is confirmed that an overnight windows update has caused this behaviour, and when attempting to print from any application (not just Titan, even a Windows Test Page is affected), then the print queue remains empty and nothing prints.
We are actively seeking urgent support from Microsoft and Zebra with regard to this issue. The steps provided in the earlier message on this page do seem to resolve the issue.
We will provide a further update shortly
May 09, 2025 - 09:17 UTC
Investigating - We are investigating an issue where print jobs from Titan get "stuck" in the windows print queue and do not print. This appears to relate to the Zebra update 10.6.14.28216, that was included in the Windows Update that ran overnight on 8/5.
We have found that the following steps will reactivate printing:
1. On your PC, click the Start Menu or press the Windows key and type "Services" and press Enter/click it
2. Locate Print Spooler in the list, right click and select Restart
3. When the print spooler has restarted, restart your computer
4. When the PC restarts, printing operations appear to resume
We are still investigating this issue and will provide a further update when we have more information.
If you need assistance, please contact our hardware team at hardware@titanpmr.com or 0117 3254755 Option 2
May 09, 2025 - 08:35 UTC
We have found that the following steps will reactivate printing:
1. On your PC, click the Start Menu or press the Windows key and type "Services" and press Enter/click it
2. Locate Print Spooler in the list, right click and select Restart
3. When the print spooler has restarted, restart your computer
4. When the PC restarts, printing operations appear to resume
We are still investigating this issue and will provide a further update when we have more information.
If you need assistance, please contact our hardware team at hardware@titanpmr.com or 0117 3254755 Option 2
May 09, 2025 - 08:35 UTC
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