All Systems Operational

About This Site

Welcome to the Titan status page


This is where we share live information about the health of our services - the good and the bad. All metrics are calculated automatically, so what you see here reflects real-time system performance. This page covers both Titan and Titanverse. Each product has its own dedicated support team, so please use the contact routes below for the product you need help with.



Titan support

Live chat: in-app via Titan

Telephone: 0117 325 4755

SMS: +44 117 325 4755

Email: support@titanpmr.com



Titanverse support

In-app: via app.titanverse.co.uk

Email: titanverse@titanpmr.com

Uptime over the past 90 days. View historical uptime.
Titan core API platform Operational
90 days ago
100.0 % uptime
Today
Titan access to NHS Operational
90 days ago
100.0 % uptime
Today
Titanverse Operational
90 days ago
100.0 % uptime
Today
Titan Enterprise API Operational
Third Party Integrations Operational
90 days ago
100.0 % uptime
Today
NHS services Operational
Titan Helpdesk Operational
90 days ago
100.0 % uptime
Today
Titanverse Services Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Titanverse Response Time
Fetching

Aug 1, 2026

No incidents reported today.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

Pod 11 Performance
Resolved - After a period of monitoring, we can confirm this incident is now resolved.
Jul 28, 09:17 UTC
Monitoring - A fix has since been implemented and we can now see Pod 11 performance returning to normal.

We are now in a period of monitoring, If you do have any remaining issues please do contact the Titan helpdesk.

Our apologies for any inconveniences caused.
Jul 27, 14:47 UTC
Identified - The issue has now been identified and we are now working on implementing a fix.

A further update will be posted once the fix has been implemented.
Jul 27, 14:36 UTC
Investigating - We are currently investigating performance issues impacting Pod 11 customers and will provide an update shortly.
Jul 27, 13:54 UTC

Jul 27, 2026

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

Redcentric HSCN maintenance
Completed - Following successful post-change checks, and overnight monitoring, we can confirm all services are working as normal, and EPS activity including nominated downloads will be enabled from 06:15.
Jul 23, 05:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:00 UTC
Scheduled - Emergency third-party maintenance affecting HSCN connectivity will take place from 21:00 on Wednesday 22nd July until 07:00 on Thursday 23rd July.

During this window, Titan will remain fully operational for day-to-day use. HSCN traffic (the connection between Titan and NHS services) may be intermittently affected while the work is carried out.

As a precaution, EPS nominated download requests will be temporarily disabled for the duration of the window to avoid partial or failed transactions during any period of reduced connectivity. This function will be automatically re-enabled by 07:00 on Thursday 23rd July, and normal EPS activity can resume from that time.

We expect no impact to morning dispensing, as connectivity is scheduled to be fully restored well before the start of the working day.

Apologies for any inconvenience this essential maintenance may cause.
Jul 21, 13:30 UTC

Jul 22, 2026

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

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