All Systems Operational

About This Site

Welcome to the Titan status page


This is where we share live information about the health of our services - the good and the bad. All metrics are calculated automatically, so what you see here reflects real-time system performance. This page covers both Titan and Titanverse. Each product has its own dedicated support team, so please use the contact routes below for the product you need help with.



Titan support

Live chat: in-app via Titan

Telephone: 0117 325 4755

SMS: +44 117 325 4755

Email: support@titanpmr.com



Titanverse support

In-app: via app.titanverse.co.uk

Email: titanverse@titanpmr.com

Uptime over the past 90 days. View historical uptime.
Titan core API platform Operational
Titan access to NHS Operational
Titanverse Operational
Titan Enterprise API Operational
Third Party Integrations Operational
NHS services Operational
Titan Helpdesk Operational
Titanverse Services Platform Operational
Titan AI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Titanverse Response Time
Fetching

Nov 7, 2026

No incidents reported today.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

Titan Medpoint integration
Resolved - Resolved: Titan Medpoint integration

Between 28 October and 19:00 on 29 October, the Titan Medpoint integration was not working as expected, and some pharmacies may have been unable to use it during this time.

This was caused by a network access issue on our side, within Titan. It was not a Medpoint issue. We identified the cause and fixed it, and the integration is now working normally.

We’ve also put additional preventative measures in place to stop this from happening again.

We’re sorry for the disruption this caused to you and your teams. If you’re still having any problems with your Titan Medpoint integration, please contact our support team.
Oct 28, 06:00 UTC

Oct 27, 2026

Titan core firewall maintenance
Completed - The scheduled maintenance has been completed.
Oct 27, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 19:00 UTC
Scheduled - We will be performing firmware upgrade this evening on our core HA firewalls. Traffic disruption will be minimal, and you may notice a brief interruption whilst some active VPN sessions may need to reconnect.

This will also briefly impact integration and enterprise events whilst failovers take place.

Apologies for any inconvenience this may cause as we conduct this essential maintenance.
Oct 26, 10:36 UTC

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

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