All Systems Operational

About This Site

Welcome to the Titan status page


This is where we share live information about the health of our services - the good and the bad. All metrics are calculated automatically, so what you see here reflects real-time system performance. This page covers both Titan and Titanverse. Each product has its own dedicated support team, so please use the contact routes below for the product you need help with.



Titan support

Live chat: in-app via Titan

Telephone: 0117 325 4755

SMS: +44 117 325 4755

Email: support@titanpmr.com



Titanverse support

In-app: via app.titanverse.co.uk

Email: titanverse@titanpmr.com

Uptime over the past 90 days. View historical uptime.
Titan core API platform Operational
Titan access to NHS Operational
Titanverse Operational
Titan Enterprise API Operational
Third Party Integrations Operational
NHS services Operational
Titan Helpdesk Operational
Titanverse Services Platform Operational
Titan AI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Titan core firewall maintenance Oct 27, 2026 19:00-19:30 UTC

We will be performing firmware upgrade this evening on our core HA firewalls. Traffic disruption will be minimal, and you may notice a brief interruption whilst some active VPN sessions may need to reconnect.

This will also briefly impact integration and enterprise events whilst failovers take place.

Apologies for any inconvenience this may cause as we conduct this essential maintenance.
Posted on Oct 26, 2026 - 10:36 UTC
System Metrics Month Week Day
Titanverse Response Time
Fetching

Oct 27, 2026

No incidents reported today.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Ongoing NHS RTEC incident
Resolved - Further update from the NHS BSA

"We would like to apologise for the inconvenience experienced today due to the issues affecting the RTEC service.

We are pleased to confirm that the issue has now been resolved and RTEC is operating as normal. Our technical teams have completed their investigations and implemented the necessary fixes to restore the service.

Thank you for your patience and understanding while we worked to resolve this issue."
Oct 23, 16:59 UTC
Identified - It appears that the RTEC service is not fully operational as yet, the NHS BSA have sent this further update:

"Following the update sent earlier, we are aware that users are still seeing RTEC issues across all estates.

We are currently investigating this and working with our technical teams to identify the cause. We apologise for the inconvenience and will provide a further update once the service is fully back up and running."
Oct 23, 08:30 UTC
NHS RTEC service outage
Resolved - We have received the following update from the NHS BSA with regards to the RTEC service. The service is working normally again.

"We are pleased to confirm that the RTEC service is now being restored and is returning to normal operation.

Following our investigations, we can confirm that RTEC was not impacted by the recently identified PHP vulnerability. As a precautionary measure, the service was temporarily taken offline whilst we completed the necessary checks and validations.

These checks have now been completed and the service is being brought back online.

We would like to thank you for your patience and understanding whilst this work was carried out."
Oct 23, 08:08 UTC
Identified - We have been made aware by the NHS that they are experiencing an issue affecting the RTEC service, meaning real-time exemption checks are unavailable at present for all system suppliers including Titan.

Their technical teams are investigating and working to resolve the issue as quickly as possible.

We will provide further updates when we receive them from the NHS.
Oct 22, 07:30 UTC

Oct 22, 2026

Pod 17 maintenance
Completed - The scheduled maintenance for Pod 17 has successfully completed.
Oct 22, 19:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 19:00 UTC
Scheduled - We will be performing maintenance this evening (Thursday 22nd October) for the Pod 17 platform at 8pm.

There will be two brief failover events but Titan services should remain operational during the maintenance window.
Oct 22, 11:01 UTC

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

Titan Pod 3 maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 19:00 UTC
Scheduled - We will be performing maintenance this evening (Monday 19th October) for the Pod 3 platform at 8pm.

There will be two brief failover events but Titan services should remain operational during the maintenance window.
Oct 19, 11:35 UTC

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

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