All Systems Operational

About This Site

Welcome to the Titan status page


This is where we share live information about the health of our services - the good and the bad. All metrics are calculated automatically, so what you see here reflects real-time system performance. This page covers both Titan and Titanverse. Each product has its own dedicated support team, so please use the contact routes below for the product you need help with.



Titan support

Live chat: in-app via Titan

Telephone: 0117 325 4755

SMS: +44 117 325 4755

Email: support@titanpmr.com



Titanverse support

In-app: via app.titanverse.co.uk

Email: titanverse@titanpmr.com

Uptime over the past 90 days. View historical uptime.
Titan core API platform Operational
Titan access to NHS Operational
Titanverse Operational
Titan Enterprise API Operational
Third Party Integrations Operational
NHS services Operational
Titan Helpdesk Operational
Titanverse Services Platform Operational
Titan AI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Titanverse Response Time
Fetching

Nov 14, 2026

No incidents reported today.

Nov 13, 2026

Microsoft Outage - NHS mail
Resolved - All emails queued during the Microsoft outage have now been sent successfully, and all Titan and Titanverse email services are operating normally.

No customer action is needed.

Thank you for your patience today. If you notice any issues, please contact our support team via one of the options at https://titanpmr.com/support
Nov 13, 18:41 UTC
Monitoring - The NHS service bridge and NHSmail teams have confirmed the Microsoft incident is resolved, so we have resumed Titan’s outbound email services. This includes emails to GP surgeries via NHSmail and patient email notifications. Messages are flowing and we are receiving successful delivery reports. Any messages queued during the outage are now being sent.

All other email services, including our support inbox and Titanverse booking emails, are also restored, so you can contact us by email as normal.

We’ll continue to monitor throughout the rest of the day. Thank you for your patience.
Nov 13, 14:43 UTC
Update - Update (Titanverse): Further to our earlier updates on the Microsoft outage, Titanverse is also affected.

Titanverse continues to process bookings as normal. However, patients using Microsoft-based email addresses (such as Outlook, Hotmail, Live or Microsoft 365 business email) may see delays in receiving booking confirmations and other booking-related emails.

If Titanverse customers need support, please use the Support Tool, available when you log in to your Titanverse account, rather than email. This is the quickest way to reach our team during the disruption.

We apologise for any inconvenience and will post a further update when Microsoft confirms services are restored.
Nov 13, 09:44 UTC
Update - The Microsoft outage is now also affecting Invatech’s own email services. If you need to contact our support team, please don’t use email for now. Use one of the alternatives listed here instead: https://titanpmr.com/support

We have also paused the email notification service that some sites use to tell patients when their medication is ready. Any notifications generated in the meantime will be held and sent once the service resumes. Sites using our SMS notification service are unaffected.

Our service sending emails to GP surgeries via NHSmail remains paused, as per our earlier update. Titan core services continue to run normally.

We’ll post a further update when services resume.
Nov 13, 08:54 UTC
Identified - We’re aware of the ongoing Microsoft outage affecting Outlook and email services. Titan core services do not run on Microsoft infrastructure and are unaffected.

Our service that sends emails to GP surgeries via NHSmail is currently working. However, NHSmail runs on Microsoft’s platform, so as a precaution we have paused sending until Microsoft confirms services are fully restored. This prevents messages being lost or failing in transit.

Any emails generated in the meantime are safely queued and will be sent automatically once we resume the service. Emails to GP surgeries will be delayed until then. If you have anything urgent or time-critical for a surgery, please contact them by phone.

No other action is needed. We’ll post a further update when the service resumes.
Nov 13, 08:28 UTC

Nov 12, 2026

No incidents reported.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

Titan temporary loss of access
Resolved - All systems are fully operational following a period of monitoring.

Apologies for any inconvenience caused earlier.
Nov 10, 17:33 UTC
Monitoring - We had a widespread outage between 15:55 - 16:15 which would have resulted in Titan running extremely slowly. This would have only affected VPN users as sites using HSCN were unaffected.

Services restored to normal at 16:15, however our team will continue to closely monitor the platform. A further update will follow shortly.
Nov 10, 16:36 UTC

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

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