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Welcome to the Titan status page
This is where we share live information about the health of our services - the good and the bad. All metrics are calculated automatically, so what you see here reflects real-time system performance. This page covers both Titan and Titanverse. Each product has its own dedicated support team, so please use the contact routes below for the product you need help with.
Titan support
Live chat: in-app via Titan
Telephone: 0117 325 4755
SMS: +44 117 325 4755
Email: support@titanpmr.com
Titanverse support
In-app: via app.titanverse.co.uk
Email: titanverse@titanpmr.com
Titan core API platform
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Titan Enterprise API
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Titan Helpdesk
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Titanverse Services Platform
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Titan AI
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Scheduled Maintenance
Event Collection APIs (Integrations & Enterprise) Sep 17, 2026 12:00-12:15 UTC
Date/Time: Thursday 17th September 2026, 13:00 (BST)
Affected services: Event collection APIs used by some Enterprise customers and some Integration Partners. No other services or customer groups are affected.
What's happening: We are migrating our remaining production event collection APIs to route traffic via a new firewall. Functionality is unchanged. As part of this change, TLS 1.3 will be enabled alongside the existing TLS 1.2.
Preparation: Affected Enterprise customers have been notified directly and invited to test via our sandbox environment ahead of this change.
During the change: Our team will be on hand during and after the migration to monitor for any issues.
Support: If you experience any issues with event collection after 13:00, please contact integrations@titanpmr.com.
Posted on Sep 10, 2026 - 12:44 UTC
Affected services: Event collection APIs used by some Enterprise customers and some Integration Partners. No other services or customer groups are affected.
What's happening: We are migrating our remaining production event collection APIs to route traffic via a new firewall. Functionality is unchanged. As part of this change, TLS 1.3 will be enabled alongside the existing TLS 1.2.
Preparation: Affected Enterprise customers have been notified directly and invited to test via our sandbox environment ahead of this change.
During the change: Our team will be on hand during and after the migration to monitor for any issues.
Support: If you experience any issues with event collection after 13:00, please contact integrations@titanpmr.com.
Posted on Sep 10, 2026 - 12:44 UTC