Titan PMR
Monitoring - Fortinet have withdrawn the problematic Forticlient VPN release from 7th June, and as of late yesterday (11th June), the original stable version (7.2.2.0127) has been re-published to the Play Store.

We have tested this and can confirm that the current Play Store release of Forticlient VPN does not suffer from this bug, and works correctly.

If your device auto-updates from the Play Store, you should find in the next 24 hours that the version is updated. However we would recommend that if you are still on v7.2.3.0136, then uninstall the app, and visit the Play Store to download Forticlient VPN to ensure you are on the fixed release.

Our hardware support team are available to assist with the above if needed, and are available on 0117 325 4755 option 2, or via hardware@titanpmr.com.

Jun 12, 2024 - 13:17 UTC
Update - Fortinet have not provided further updates around this bug with the Forticlient VPN app.

We have been working hard on alternatives, and we are trialling an improved Forticlient app currently in a live site. This alternative resolves the issue with the username, and in addition contains options for VPN auto reconnection which would be a benefit.

Depending on test results we will share guidance tomorrow for the alternative configuration.

Jun 11, 2024 - 16:13 UTC
Update - Here is the guidance to switch off auto update for Forticlient VPN on Android if you are NOT affected by this issue:

1. Open the Google Play Store.
2. Search for the app you want to disable auto-update for.
3. Tap on the app to open the listing.
4. Tap the three-dot overflow menu in the top right-hand corner.
5. Click the checkbox next to "Enable auto update" and switch it off

Jun 10, 2024 - 17:02 UTC
Identified - We are still working on this incident to see if we can find an improved workaround whilst Fortinet investigate the cause.

As this update has only gone out to some customers there is a chance that more customers may experience the same issue in the coming days.

A temporary measure we recommend is to disable the auto updating of Android apps temporarily, which will prevent the Forticlient update arriving on your device. NB: This would need to be a temporary measure as if left on permanently, it would prevent other apps updating including Titan Mobile.

We hope to have a further update tomorrow.

Jun 10, 2024 - 16:59 UTC
Investigating - We are investigating an issue with the latest version of Forticlient VPN for Android devices (v7.2.3.0136) which prevents the saving of a username as stored credentials. Users will have to reinput the username into Forticlient to reactivate the connection, however we are aware that this only works with the default profile that was used to set up the device originally.

We do have a workaround which is to uninstall the latest version and reinstall the previous version which does not have this issue. The process is:

1. Uninstall current forticlient app
2. Follow the link and install the apk https://invatechhealth.com/forticlient.apk
3. Follow this process to connect to the vpn https://titanhelp.zendesk.com/hc/en-gb/articles/4405650941842-TITAN-Mobile-setup-and-VPN-setup-install-process

Our hardware support team are available to assist with the above and are available on 0117 325 4755 option 2, or at hardware@titanpmr.com.

In the meantime we are working with Fortinet to support them with a resolution to this issue, and we will provide further updates here when we know more.

Jun 10, 2024 - 12:41 UTC

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This is our status page where we will share information about our services for our customers, good or bad. These metrics are calculated automatically.

You can contact our support team in one of these ways:

Live Chat: In app via Titan
Telephone: 0117 325 4755
SMS: +44117 325 4755
Email: support@titanpmr.com

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90 days ago
99.95 % uptime
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Past Incidents
Jun 12, 2024

Unresolved incident: Titan Mobile devices connecting via Forticlient VPN.

Jun 11, 2024
Jun 10, 2024
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024

No incidents reported.

May 30, 2024

No incidents reported.

May 29, 2024

No incidents reported.