NHS RTEC Incident
Investigating - The NHS have informed us that they are currently investigating an RTEC related incident which began at approximately 3:30am.
This incident has been escalated to DWP, who are continuing their investigation.

We will provide further updates as soon as more information becomes available.
Jun 09, 2026 - 09:15 UTC

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This is our status page where we will share information about our services for our customers, good or bad. These metrics are calculated automatically.

You can contact our support team in one of these ways:

Live Chat: In app via Titan
Telephone: 0117 325 4755
SMS: +44117 325 4755
Email: support@titanpmr.com

Uptime over the past 90 days. View historical uptime.
Titan core API platform Operational
90 days ago
99.99 % uptime
Today
Titan access to NHS Operational
90 days ago
100.0 % uptime
Today
Titan Enterprise API Operational
Third Party Integrations Operational
90 days ago
100.0 % uptime
Today
NHS services Degraded Performance
Titan Helpdesk Operational
Titanverse Services Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 9, 2026

Unresolved incident: NHS RTEC Incident.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026
Firewall Upgrade Maintenance – VPN Service Impact
Completed - The scheduled maintenance has been completed.
May 31, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 21:00 UTC
Scheduled - We will be performing scheduled firewall upgrade maintenance on Saturday, May 30th, from 10PM through to Sunday, May 31st at 1AM.

Between 10PM and 11PM, there will be significant service disruption. VPN connectivity will fluctuate up and down throughout this period.

Between 11PM and 1AM, additional maintenance activities will continue, with some intermittent connectivity disruption expected.

We apologise for any inconvenience this may cause while we carry out this essential maintenance work.

If you experience any VPN connectivity issues after the maintenance window has concluded (Sunday, May 31st at 1AM), please contact support@titanpmr.com for assistance.
May 22, 15:19 UTC
May 30, 2026
May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026
Titan helpdesk
Resolved - This incident has been resolved.
May 26, 15:42 UTC
Monitoring - Telephone connectivity has since been restored so all helpdesk services are operating as normal.
May 26, 12:10 UTC
Identified - We are experiencing issues with call quality that you may experience if calling the Titan helpdesk. All other channels are working normally and a list is available here https://titanpmr.com/support.

You may wish to contact us via email/ whatsapp/ SMS/ in-app tickets for the time being whilst engineers work on restoring our phone service.

NB: This only impacts our helpdesk service and Titan is running normally.
May 26, 08:46 UTC
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