Following a period of monitoring without further incident we are satisfied that the underlying issue is resolved. Apologies to the customers impacted earlier by this incident.
Posted Apr 07, 2026 - 17:57 UTC
Update
All pod 16 sites are now back on our primary platform and we can see that normal performance has resumed.
Monitoring will continue.
Posted Apr 07, 2026 - 13:57 UTC
Monitoring
The repair has been successfully completed, all pod 16 sites will shortly be returned to our primary platform.
We will then continue to stay in a period of monitoring.
Posted Apr 07, 2026 - 13:47 UTC
Identified
The issue has been identified, we have now switched to a secondary platform whilst a fix is being implemented.
Further updates will be provided shortly.
Posted Apr 07, 2026 - 13:23 UTC
Update
We are continuing to investigate this issue and have seen some improvement to performance. We are still working on this and will provide an update shortly, our apologies for any inconvenience caused to those affected.
Posted Apr 07, 2026 - 12:54 UTC
Investigating
We are investigating an acute performance issue impacting Pod 16 customers. We are investigating this currently and will provide an update shortly.