Viewing product data for Pod 1 customers

Incident Report for Titan PMR

Resolved

After a period of monitoring, no further reports of issues and the incident is confirmed as resolved. Apologies for any inconvenience caused to any customers affected.

Posted Oct 01, 2026 - 10:37 UTC

Monitoring

The fix has been deployed successfully, and systems should now be operating normally for Pod 1 customers.

We will enter a period of close monitoring. If you were affected by this, please restart Titan and try again.

Posted Oct 01, 2026 - 07:10 UTC

Identified

We've identified an issue with the loading of information relating to product data, which will be impacting the loading of prescriptions on Titan.

This only affects sites on Pod 1.

A fix has been identified and is being deployed now, we expect this to be resolved within the next 10minutes.

A further update will follow shortly.

Posted Oct 01, 2026 - 07:06 UTC

This incident affected: Titan core API platform.