All emails queued during the Microsoft outage have now been sent successfully, and all Titan and Titanverse email services are operating normally.
No customer action is needed.
Thank you for your patience today. If you notice any issues, please contact our support team via one of the options at https://titanpmr.com/support
Posted Nov 13, 2026 - 18:41 UTC
Monitoring
The NHS service bridge and NHSmail teams have confirmed the Microsoft incident is resolved, so we have resumed Titan’s outbound email services. This includes emails to GP surgeries via NHSmail and patient email notifications. Messages are flowing and we are receiving successful delivery reports. Any messages queued during the outage are now being sent.
All other email services, including our support inbox and Titanverse booking emails, are also restored, so you can contact us by email as normal.
We’ll continue to monitor throughout the rest of the day. Thank you for your patience.
Posted Nov 13, 2026 - 14:43 UTC
Update
Update (Titanverse): Further to our earlier updates on the Microsoft outage, Titanverse is also affected.
Titanverse continues to process bookings as normal. However, patients using Microsoft-based email addresses (such as Outlook, Hotmail, Live or Microsoft 365 business email) may see delays in receiving booking confirmations and other booking-related emails.
If Titanverse customers need support, please use the Support Tool, available when you log in to your Titanverse account, rather than email. This is the quickest way to reach our team during the disruption.
We apologise for any inconvenience and will post a further update when Microsoft confirms services are restored.
Posted Nov 13, 2026 - 09:44 UTC
Update
The Microsoft outage is now also affecting Invatech’s own email services. If you need to contact our support team, please don’t use email for now. Use one of the alternatives listed here instead: https://titanpmr.com/support
We have also paused the email notification service that some sites use to tell patients when their medication is ready. Any notifications generated in the meantime will be held and sent once the service resumes. Sites using our SMS notification service are unaffected.
Our service sending emails to GP surgeries via NHSmail remains paused, as per our earlier update. Titan core services continue to run normally.
We’ll post a further update when services resume.
Posted Nov 13, 2026 - 08:54 UTC
Identified
We’re aware of the ongoing Microsoft outage affecting Outlook and email services. Titan core services do not run on Microsoft infrastructure and are unaffected.
Our service that sends emails to GP surgeries via NHSmail is currently working. However, NHSmail runs on Microsoft’s platform, so as a precaution we have paused sending until Microsoft confirms services are fully restored. This prevents messages being lost or failing in transit.
Any emails generated in the meantime are safely queued and will be sent automatically once we resume the service. Emails to GP surgeries will be delayed until then. If you have anything urgent or time-critical for a surgery, please contact them by phone.
No other action is needed. We’ll post a further update when the service resumes.
Posted Nov 13, 2026 - 08:28 UTC
This incident affected: Titanverse, NHS services, and Titan Helpdesk.