Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 10, 2025 - 09:00 UTC
Scheduled
We have received a notification from the NHS Spine team advising of some maintenance with the CIS platform on Saturday.
This should only affect smartcard operations such as renewal, unlock and similar activities. Core Titan activity should be unaffected. Note from the NHS:
"We are carrying out an upgrade to the Care Identity Service (CIS) on Saturday 10 May starting at 09:00 and finishing at 18:00.
The Care Identity Management (CIM) application will be unavailable throughout the upgrade period. Therefore during this time it will not be possible to perform user or position management, or smartcard operations such as issuance, cancellation, or renewal.
Additionally, the self-service smartcard unlock and Apply for Care ID services may also be unavailable.
CIS1 and CIS2 authentications and directory-based connections to CIS will be unaffected, and we are confident there will be no impact to customers other than the unavailability mentioned above."
The Titan support team will be monitoring the situation on Saturday to keep an eye on the impact of the maintenance window.
Posted May 09, 2025 - 13:26 UTC
This scheduled maintenance affected: NHS services.